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Clothing Warranty

Found a manufacturing defect? We’ll fix it.
If it’s a major defect, we’ll replace the item or refund your money.

Warranty period
60 days from the date of purchase.
Warranty does not apply to items from the SALE category (the final sale price already accounts for possible defects — Art. 8, para. 1.1 of the Law of Ukraine “On Consumer Rights Protection”).
What counts as a defect
Any non-conformity of the item with the law, the contract, or the characteristics stated by the manufacturer.
Major defect — one that makes the item unusable for its intended purpose and occurred through the manufacturer’s fault.
Signs of a major defect:
  • it cannot be fixed;
  • fixing it would take more than 14 calendar days.
Covered by warranty
Manufacturing defects:
  • seam separation;
  • poor stitching — incorrectly attached, unstitched, or unfinished parts.
NOT covered by warranty
  • normal wear and tear (fraying);
  • damage from high temperatures, fading, or the use of bleach, solvents, acids, or alkalis;
  • tears, snags, cuts — i.e. accidental damage;
  • improper storage or care that doesn’t follow our recommendations;
  • overloading the item beyond its capacity;
  • use for purposes other than intended;
  • damage caused by third parties — carriers or customs officers (for export shipments).
Damage caused while unpacking a parcel is not a warranty case. Please open your package carefully!
Was your item damaged in transit?

File a claim with the carrier immediately at the point of arrival — before confirming receipt of the parcel. The carrier insures the shipment and is liable for such cases.

What you need for a warranty claim
  1. The item in proper condition — dry and clean.
  2. A receipt or an order confirmation email.
Claims are not accepted after the warranty period has ended.
How to file a warranty claim
Email to contact@aviatsiyahalychyny.com (for online purchases) or contact the store where you bought the item.
By completing your purchase, you agree to these warranty terms and care recommendations.

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